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Customer Suport |
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For companies that stress on customer service as a proven best practice, the support
of Azure Knowledge Corporation is invaluable, as we are recognized by the industry
for best customer responsiveness practices.
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Customer support: technical guidance, usage guidance of commodities/services, and
handling of complaints and grievance redressal, is at the core of 21st century brand
survival and brand loyalty. Azure understands this and keeps to safe business practices.
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Azure provides support for client's customers over phone and internet, and helps
customers get accustomed to new products and services. As our support staff is multilingual
and multicultural, it is easier for us to establish rapport with customers, as we
use simple language that is easy for technical guidance over the phone.
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Azure's support system includes helpdesk service and other customer support services
that can be conducted from remote locations.
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Every call and response is fully recorded and accessible by clients for verification,
and by supervisors for quality control and assessment of employee performance.
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Customers are a company's true asset, and today's customers expect the very best
in services. Little failures are immediately published on the web and start making
rounds on social media. As a service provider to Fortune 500 companies, Azure conducts
business in a manner that recognizes every contact with a customer as an exercise
in client reputation management.
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Azure has a wealth of experience in customer support services and runs dedicated
process centers for Fortune 500 clients.
- Process-oriented approach
- Focus on continuous training and improvement
- Minimum of 100 man-hours of training before commencement of any process
- Experience in contact center/KPO industry of more than 10 years
- 3500 trained professionals on various processes
- The only Company in India to support 15 Foreign languages including German, French,
Italian, Spanish, Portuguese, Dutch, Russian, Arabic, Urdu, Hindi, Chinese, Japanese,
Korean, Malay and English.
- 100% of all transactions/calls made are recorded
- Unit Testing and System Testing by Data QA team on the data by running it through
different routines and programs
- Data delivery at 5%, 20%, 50% and 75% project completion of projects for validation
from client and early correction
- Adherence to all federal, state and industry standards and guidelines including
FTC, MRSS and ESOMAR
- ISO 27001 certified processes with ISO BS 7799 Data Security Standard implementation
- Dedicated Quality Control and Quality Audit teams for each process and domain
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